About Us

inContact^®, Inc. has evolved over the years from a telecom company to a call center software provider. The company began in 1997 as UCN, Inc., a reseller of telecommunication services. After a series of strategic acquisitions commencing in 1999, UCN emerged with a new product approach combining a national voice over IP (VoIP) network with innovative, on-demand contact handling and agent optimization technology called inContact. This hosted call center software delivers a low-cost, flexible, integrated solution to connect your customers with the right agents on time, every time.

In January 2009, we officially changed our company name from UCN to inContact. The name change reflects the emergence from a provider of telecommunications services to the leader in Software-as-a-Service (SaaS) infrastructure for multi-site contact centers and CRM workforces.

The inContact product suite delivers core features and functions on a per-seat basis, with the ability to scale capacity up or down as business fluctuates. Because inContact controls the network in which the applications are hosted, our company is uniquely positioned to serve the contact center market with an affordable and flexible call center solution. It is also perfect for those with a distributed workforce—either at-home or multi-site employees.

inContact is led by an experienced management team with exceptional depth of knowledge in general management, sales, technology, telecommunications and the contact center market. Because of our leadership, experience, and innovative vision, inContact was an early SaaS player in the contact center market and has emerged as an industry leader.

inContact is making it easier for contact centers to achieve excellence by allowing companies to measure, control, and improve each step of the customer experience.

Learn more about our hosted call center software.