Email / Fax / Chat

Today’s savvy consumer is finding ways other than the telephone to reach out to companies with which they do business. Through inContact®, your customers can contact you via fax, chat and email in addition to the telephone. Having more options for customers to contact you leads to greater customer loyalty and more satisfied customers.

How does contact queuing maintain effective operations with both non-voice and voice contact options?

The inContact platform has a built-in universal contact queue. This means that no matter what contact method is used, the system can identify the best agent to handle the contact. Through multi-channel, skills-based routing, agents can handle both voice and non-voice communications with your customers.

Will my costs increase significantly if I offer these additional services to my customers?

No. All of these rich contact options are available with inContact. We encourage all of our customers to take advantage of the depth and breadth of the system.