CallTower

Unified Communications & Advanced Contact Handling

inContact® and CallTower have partnered together to deliver an innovative on-demand unified communications platform. The integration between inContact and CallTower gives companies a competitive advantage in today's marketplace by providing an advanced communications suite with a powerful contact handling and routing platform. Enable your employees to sell, service, and communicate with your customers more effectively.

Location Independent

With inContact and CallTower you can adapt to different contact delivery formats and devices to ensure that you receive, manage and reply to important communications effortlessly. Users can manage any message from a desk phone, mobile phone, PDA and/or any internet-enabled device. Agents can receive contacts based on a combination of their availability and their identified skill sets, regardless of their location.

Never Obsolete

In the ever-changing world of technology, inContact and CallTower keep your business communications and contact-handling capabilities current without the burden of managing systems from multiple vendors. inContact and CallTower transform a full range of Unified Communications applications and services into a convenient, managed, scaleable, carrier-class solution for growing enterprises. Because the solutions are delivered via a Software-as-a-Service model, you will always have the latest, and most powerful functionality regardless of your size.

Dynamically Scalable

If your company deals with seasonal fluctuations in contact volume, you can easily up-size and downsize on the fly. The inContact and CallTower integrated solution allows you to build a Unified Communications solution for the exact number of users you need right now — providing you with the flexibility to add users quickly when you actually need them, and scale back easily afterwards. If you are in a steady or aggressive growth phase, the solution can scale with you as needed to accommodate your specific needs.

Feature-rich Communications Options

Your company can leverage CallTower's advanced, hosted-PBX, VoIP-based services including Talking Email, Unified Communications/Collaboration, Announced Caller Digital Assistant™, Automated Attendant, Voicemail, Unique DID's and individual fax numbers, integration with Microsoft Exchange Server 2003, Microsoft Live Communication Server and Cisco CallManager and Cisco IP Contact Center - all combined with inContact's advanced ACD with skills-based routing, IVR with speech recognition, and CTI capabilities. All voice, email and fax messages are stored in one convenient access point - retrieved via a PC, handheld device, or phone.