Microsoft Dynamics

Customer Relationship Management (CRM) is an extremely important aspect of business for any company. One of the most important aspects of CRM occurs through contact center interactions.

For many businesses, it is vital that their telephony systems integrate into their CRM software. Integration provides better management, centralized data, and integral agent access to CRM opportunities.

This is why inContact has integrated its platform with Microsoft Dynamics CRM 4.0.

Benefits:

• Reduce time to solution with a Software-as-a-Services (SaaS) model
• Decrease customer hold time with intelligent call routing
• Improve agent responsiveness and first call resolution
• Enhance customer self-service
• Consolidate customer information into a single application
• Reduce training time significantly for new users
• Transfer customer data seamlessly if the call needs routed