Salesforce.com

Powerful Contact Handling & CRM in the Cloud

Leverage the information delivered to your company via inbound contacts from phone, email and chat to automatically locate customer information for your agents. The integration between inContact® and Salesforce.com will empower your call center service agents and your outbound sales agents to be more efficient, and to provide better experiences for your customers.

Enhance Customer Self-Service

The integration will also enable your customers to utilize self-service quickly and easily. Research indicates that a significant percentage of customers prefer to manage their service needs during non-traditional hours and on weekends. You can accommodate their needs in a simple way, increasing customer satisfaction and loyalty, while not needing to staff agents during extended hours. You can provide a powerful 24/7/365 service and support experience without additional labor costs.

Flexible and Customizable Solution

Because inContact is a true multi-tenant Software-as-a-Service (SaaS) platform, you have the flexibility to customize the solution to fit your specific needs. The integration to Salesforce.com can fit your existing or desired contact flows to provide your agents and your customers with the information they need, when they need it.

Cost-Effective and Easy to Implement

It is also less expensive and cumbersome to integrate inContact with Salesforce.com than it would be with a hardware or premise-based call center solution. inContact customers who have experienced the benefits of the integration with Salesforce.com have been extremely pleased with the increased efficiencies and improved level of customer support it provides.