inContact Network Connectivity
Complete Call Center Solution, Single Vendor
Flexibile connectivity options to meet your changing needs.
inContact® provides you with the most robust call center software as well as the connectivity necessary to run your call center in virtually any environment. inContact can provide both TDM and VoIP connectivity as well as local and toll-free numbers. With inContact you can leverage the latest technologies, no matter your needs.
All incoming calls are delivered via the inContact network that was designed from the ground up to support a broad range of call center software applications. Calls are directed to the appropriate agent no matter where they are located – including multi-site and remote workforces.
Call Center Software Benefits:
- Built for multi-site and at-home workforces
- Rapid deployment
- Multi-carrier solutions provider managing competitive toll-free vendors
- Customizable: our CarrierConnect™ service allows you to cross connect between inContact and an existing carrier to accept re-directed traffic from toll-free numbers
All incoming calls are delivered via the inContact network that was designed from the ground up to support a broad range of software applications. Calls are directed to the appropriate agent no matter where they are located – including multi-site and remote workforces.
Call Center Software Benefits:
- Superior customer service throughout all phases of your project
- Integration with your existing phone equipment
- Powerful voice and data network backbone with enterprise security and redundancy
A common challenge with dispersed contact centers is that systems are not able to talk to each other to provide a consolidated perspective on activity. inContact is the ideal solution because it is the central hub for single or multi-site contact centers with a unified call management and reporting system.
Intelligent-T & VoIP
The Intelligent-T from inContact is a dedicated voice circuit connecting a customer site directly into the inContact Intelligent Network. Dedicated voice connectivity is combined with advanced contact handling features, giving you one vendor, one bill, and one way to simplify your IT overhead. The result is improved productivity and an increase in the quality of your customer contacts. Intelligent-T can help you in the following ways:- Price stability and cost savings on per-minute rates: The per-minute rates for most Intelligent-T customers will be among the lowest available. inContact customers may experience a significant intra-state, per-minute rate reduction.
- Carrier Redundancy: inContact ensures redundancy by seamlessly switching your call traffic from one carrier to another in the event of an outage or a rate hike.
- Faster change orders for inContact Intelligent-T customers: Since inContact owns and manages its own switch supporting Intelligent-T circuits, change orders for trunk groups, delivered ANI, DNIS or any other switched-based change can be completed without affecting the local loop and can be implemented in 1-2 days instead of the usual 4-10 days.
- Voice over Internet Protocol (VoIP): With an existing internet connection and VoIP telephone equipment, the inContact/VoIP service gives companies access to advanced contact center features and PBX-like functionality for your entire business.
