inContact Platform
Deliver an Exceptional Customer Experience
Utilize end-to-end call center services - from the cloud.
inContact® is an on-demand call center software solution designed to significantly enhance the customer experience, boost agent performance and increase profitability. inContact removes the barriers to call center excellence by delivering a comprehensive, flexible platform to connect your customers with the right agents on time, every time.
inContact is the proven call center software to help you deliver exceptional customer experiences by allowing you to hire and train the best agents, skillfully handle fluctuations in call volumes, measure customer feedback immediately, and manage agents regardless of location.
Call Center Software Benefits:
- Designed from the ground up to make deploying at-home agents simple
- Quickly implement an affordable at-home model
- Identify, hire and retain the right agents
- Train agents individually with targeted modules automatically delivered to an agent’s desktop during dips in call volume
- Allow customers to give immediate and specific feedback to you and your agents, making your coaching job much easier
- Deliver more efficient schedule management by generating forecasts based on historical call volume and automatically track agent time off and shift swapping needs
- Workforce Management—manage agent schedules more efficiently
- Feedback—measure customer satisfaction levels in near real-time
- Recording—monitor and capture customer interactions to enhance agent performance
- Reporting—get detailed reporting capabilities to effectively track each agent
- Take advantage of painless and fast scaling—increasing agent capacity with one phone call
inContact is the proven call center software to help you deliver exceptional customer experiences, providing you with innovative solutions, hassle-free deployments, and a significant return on your investment.
Call Center Software Benefits:
- Improve the quality of your customer interactions
- Delivered via a SaaS model—no installation, easy to deploy, easy to customize
- inContact always includes the latest technology with no need for complicated upgrades
- Manage and create your own call flows and routing sequences with a simple drag-and-drop interface
- Deploy at-home agents simply, reducing overhead and facilitating growth while effectively giving agents a raise
- Allows multiple sites to operate as one, routing multi-channel contacts to the right agents regardless of their location
- Reduces the costs of attrition by helping you identify, hire and retain the right agents
- Assign multiple skills by agent to ensure maximum utilization of resources
- Take advantage of painless and fast scaling—increasing agent capacity with one phone call
- Backed by a powerful voice and data network backbone with enterprise security and redundancy
- inContact successfully handles over one billion calls per year
inContact is the proven call center software to help you deliver exceptional customer experiences by allowing you to focus on adding strategic value instead of managing hardware and networks.
Call Center Software Benefits:
- Improve your contact handling functionality
- IVR with speech recognition—gives the customer the ability to classify their needs
- ACD with skills-based routing—identify the right agent to ensure customer satisfaction and route the contact more efficiently
- CTI—align voice functionality with database records
- Outbound Dialing—create and manage outbound campaigns for maximum productivity
- PBX—overlay inContact on any existing PBX
- Implement a true multi-tenant environment, customizable to fit your specific needs
- Manage and create your own call flows, scripts and routing sequences with a simple drag-and-drop interface
- Delivered via SaaS—no hardware to monitor, no late or weekend support calls, and you can manage it from anywhere
- inContact resides on enterprise-grade servers with complete geographical redundancy—more powerful, secure, and reliable than most contact centers can deploy on their own
- Backed by 24/7/365 advanced technical support and the industry’s best published service level agreement (99.99%)
- Operates in harmony with your existing PBX and tightly integrates with your CRM
- Supported by a powerful voice and data network backbone—so you work with a single vendor for connectivity as well as software
- Supports multisite and at-home workforces
- Rapid deployment
- Supplements your existing system with new capabilities
- The latest technology with no need for complicated upgrades
