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High Tech 10

Utah Business, October 2009

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Call Centers Without Pain

Transport Technology Today, October 2009

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InContact, Salesforce.com Announce Deal

TMCnet, October 13, 2009

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Cognera's SaaS, InContact, Quantivo's Analytics, SafeHarbor's ROI, TargusInfo, Whither WiMAX?

TMCnet, First Coffee Blog, October 13, 2009

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inContact Remaining a Leader in Hosted Contact Center Implementations

TMCnet, October 9, 2009

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inContact Clear Leader in Growing Hosted Contact Center Market

TMCnet, October 6, 2009

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Should the C-Suite Use Social Media?

Utah CEO, October 2009

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Home Agents: How the Remote Model Reduces Expenses

Connections Magazine, October 2009

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Utah's inContact Shifts Focus to Call Center Technology

The Record, September 6, 2009

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Reining in the Cloud

Utah CEO, September 2009

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inContact Services and Solutions Lead User Group Conference

Utah Business, September 2009

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inContact Honored Awarded by Customer Interaction Solutions Magazine

Digital IQ, August 20, 2009

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U-Store-It Uses inContact at National Sales Center

Inside Self-Storage, July 24, 2009

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Utah Pulse Interview with Paul Jarman

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NASDAQ Bell Ringing News Clip Compilation

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AAA Life Insurance Company Utilizes inContact’s ECHO (Insurance Newscast)

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inContact Wins Best Technology Innovation Award (Utah Pulse)

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AAA Life Insurance Company Utilizes inContact’s ECHO (Utah Business)

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AAA Life Listening to Customer Opinions to Keep Them Happy (TMCnet)

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Cut Costs by Outsourcing IT (Utah CEO)

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6 Hiring Tips for Surviving an Application Deluge (CP Wire)

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Telecommuting Surge Taking Hold in Utah

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Is Outsourcing Cost Effective? (CIO)

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inContact Chosen for Lebanon Contact Center (TMCnet)

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Enabling Your Agents To Go Home (Customer Interaction Solutions)

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Moving as Fast as We Can: CRMBuyer.com Q&A With inContact CEO Paul Jarman

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Utah Company Struts its Stuff at Nasdaq Opening (The Salt Lake Tribune)

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Cloud computing helps firm bring call center in-house, integrate apps (SearchCIO.com)

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inContact to Ring Opening Bell at NASDAQ March 23

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inContact Integrates with Microsoft Dynamics CRM

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support.com Selects inContact Software for its Work-at-Home Agent Program

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10 Reasons At-Home Agents Offer Stability

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Speech Strategy News, inContact Discusses End of 2008

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Speech Strategy News, Interview with Brett Crutchfield, inContact

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Boardroom Report with Paul Jarman and Nadji Tehrani

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Purdue's 'Call Center Campus' to focus on the marketing tool (Purdue University)

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Following up with customers worth it, Call Center Campus told (Journal & Courier)

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UCN Unifies Multi-National Contact Handling for Panorama Software (CNN Money)

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Handling Extended Hours for Sales and Support (Business Week)

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Cultivate An On-Demand Workforce Through On-Demand Technology (Call Center Magazine)

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Delivering Quality Customer Service (Business Week)

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The Top Nine Misconceptions about Hosted Solutions (CP File)

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Mission-Critical Workforce Scheduling: Hosted Solutions Are the Answer (Contact Professional)

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Analytics Is the Answer (Destination CRM)

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Outsourcing Keeps Washington 211's Far-Flung Network in Contact With Its Citizens (Outsourcing Center)

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UCN's Telecom is Funding a Call Center CRM Revolution (Knobias)

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UCN inContact a Clear Choice for CLEARLINK (Wasatch Digital)

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Global Contact Services Automates DNC in Call Center with inContact (TMCnet)

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Fortune 200 Company Looks to Hosted Solution from UCN to Support and Improve Customer Service Operation (CRM Today)

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Understanding the Data Collected in Customer Surveys (Customer Relationship Management)

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Customers: The best judge of agent performance (Search CRM)

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Bluffdale-based UCN closes on purchase of ScheduleQ (Deseret Morning News)

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UCN Closes on the Purchase of ScheduleQ Workforce Management Software (Wasatch Digital IQ)

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UCN Acquires ScheduleQ Workforce Management Solution for Contact Center Market (TMCnet)

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UCN Inks Deal to Acquire Call Center Survey and Analysis Company ECHO (TMCnet)

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Hurricane Zone Operation Seeks Business Continuity from UCN (TMCnet)

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